Accelerating Technology User Adoption with Change Management

As the speed of technology adoption was the key concern, an accelerated change management start-up phase was conducted with the executive team to develop their user adoption strategy. The adoption strategy focused on two main objectives: developing and managing an integrated communications campaign and defining a scalable training approach.

Developing an integrated communications plan would increase the likelihood that users were educated on key features and would, therefore, like the end product.  Defining a scalable training plan would ensure the successful adoption of the over 2,000 employees that needed to be trained in the initial rollout.

Our three-phased approach to Change Management services is seamlessly integrated with project management delivery.  It is dedicated to ensuring that we build a foundation for change, manage the change to ensure it is effectively implemented, and most importantly in this case, to set up the organization to sustain the change.

With an accelerated delivery program like this one, in 8 short weeks, we needed to provide the client with the knowledge, tools, and templates to allow them to sustain momentum and utilization long after we were gone.

Utilizing a train-the-trainer approach the team developed all the necessary content and materials to support both manager and user levels.  They delivered not only the initial end-user training but also prepared client trainers for future training waves. Out of the 2,000 employees that needed training, the MIGSO-PCUBED consultants connected with more than 500 of the clients’ team members. The rest of the individuals were trained by the new client trainers, ensuring the team met its aggressive timelines.